Return Policy

Effective Date: May 2026

At Sakura & Hina Tokyo, we want every item you order to fully meet your expectations. However, should a product not completely satisfy you, you may request a return under the conditions described below.

Please read this Return Policy carefully before returning an item.

Return Conditions

You may request a return only after you have physically received the item.

All return costs, including shipping charges, customs duties and any international fees, are the responsibility of the customer.

Returned items must be unused, unwashed, undamaged and in their original condition, with all original labels and tags still attached.

Items may be tried on for sizing purposes, but they must not have been worn or used.

Orders placed in multiple sizes with the intention of returning some of them are not accepted.

How to Request a Return

Send a return request by email to info@sakurahina.com within 30 days of receiving your order.

Our customer service team will provide you with the correct return address for our logistics partner located in China.

You must ship the item at your own expense, including any shipping fees and applicable customs duties. We strongly recommend using a tracked shipping service for your protection.

Please keep the tracking information until the return has been received and confirmed.

Refunds

Once the returned item has been received at our logistics partner’s warehouse and inspected, the refund will be issued to your original payment method within 14 business days.

You will receive a confirmation email as soon as the refund has been processed.

Responsibility and Limitations

We are not responsible for packages lost during delivery when the tracking information shows that the package was delivered to the address provided by the customer.

When a customer provides an incorrect or incomplete delivery address, Sakura & Hina Tokyo cannot be held responsible for any resulting delivery problems.

Any address corrections must be communicated to us within 24 hours of placing the order.

Damaged, Defective or Incorrect Items

Should you receive a damaged, defective or incorrect item, please contact us immediately at info@sakurahina.com and include clear photographs showing the issue.

We will review your request and provide an appropriate solution as soon as possible.

Exchanges

We currently do not offer direct exchanges.

Should you require a different size or colour, please follow the return procedure and place a new order for the desired item.

Contact Information

For any questions or concerns regarding your return, please contact our customer service team:

Sakura & Hina Tokyo
Email: info@sakurahina.com

Customer Service Hours:

Monday to Friday: 9:00 a.m. – 6:00 p.m.
Saturday and Sunday: 10:00 a.m. – 5:00 p.m.