Informativa sulle spedizioni
Effective Date: April 2026
At Sakura & Hina Tokyo, we work hard to ensure that your order arrives quickly and safely. This page explains our shipping process, estimated delivery times and what you can expect after placing an order.
Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking number and the shipping carrier’s details.
Estimated Delivery Times
The average estimated delivery time is 5–12 business days, depending on your location and local postal service. Delays may occur during busy periods, public holidays, customs procedures or postal inspections. Please note that we cannot guarantee exact delivery times, as certain circumstances during transit are outside our control.
Shipping Costs
Shipping is free on all orders. There are no hidden shipping fees—the price displayed at checkout is the final price you will pay.
Order Tracking
Our orders are shipped through Poste Italiane. Once your order has been dispatched, you will receive an email containing all available tracking information.
You can track your package using the tracking link included in the email or by visiting our Track Your Order page. Enter the email address used when placing your order and your order number to view the current shipping status. Your order number can be found in your order confirmation email.
Cannot find your tracking email? Please check your spam or junk mail folder, as automated emails may sometimes be sent there. Should you still be unable to locate it, contact us at info@sakurahina.com, and our customer support team will assist you.
Delivery Responsibility
- When the tracking information confirms that a package has been delivered to the address provided by the customer, Sakura & Hina Tokyo cannot be held responsible for items that are lost or stolen after delivery.
- Please carefully verify your shipping information before completing checkout. Any errors or requested address changes must be reported within 24 hours of placing the order.
- When a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Lost or Delayed Packages
When your tracking information has not been updated for an extended period or your order appears to be delayed, please contact us at info@sakurahina.com. We will investigate the status of the package with the shipping carrier and provide you with an update as soon as possible.
Contact Information
Sakura & Hina Tokyo
Email: info@sakurahina.com
Monday–Saturday: 9:00 a.m.–8:00 p.m.
Sunday: 10:00 a.m.–6:00 p.m.